Our Terms & Conditions
All our off the peg Bridal Gowns are showroom samples, protos (one offs) and catwalk model samples, which may have been previously tried on.
All our off the peg Bridal Gowns are non-returnable and non-refundable, as are any deposits paid to secure a gown. They are also sold as seen.
Ordered Bridal Gowns deposits (gowns can take up to 6 months to arrive in store) and balances are also non-refundable and Gowns are non-returnable.
Ordered Gowns are special orders and are only ordered after an experienced member of staff takes a Bride’s measurements and agrees with the Bride as to which size being ordered is appropriate. If a Bride declines our advice and wants to order a smaller size (because she intends to lose weight for example) it is her obligation to accept the Gown when it arrives and pay the balance due irrespective of how the Gown fits.
Brides who have ordered a Gown will be asked to sign our ‘Acceptance Of Goods Form’ upon collection and subsequent inspection of their Gown.
The above do not affect your statutory rights.